Intellectual Property Rights
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User Generated Contributions
Mobile Application License
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You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
Third-Party Website and Content
Guarantees and Warranties
For products "IONX", "XFLO" and "XOME", IONEXX warrants these products will be free from defects in material for a period of 1 year. If the 5 year warranty option is selected at checkout, the same warranty applies for a period of 5 years. If a covered defect occurs, IONEXX will replace the defective element. If a replacement is required, IONEXX reserves the right to substitute material of equal or higher quality if a similar element is not available. Transportation charges to and from IONEXX for inspection or repair of the warranted product are covered by the consumer. A return shipping charge of $20 USD is automatically assessed, and will be forwarded to consumer. For product “IONX”, The Warranty does not cover the following: imperfections of the unit housing; battery replacement; silver replacement; AC adapter replacement; glass jar replacement; magnet repair or replacement; the IONX mobile application, Android and Apple iOS; or the packaging that contains these items. The Warranty is void and refunds are prohibited by the following: any abuse or unsanitary product condition; or damage caused by improper use or care; failure to follow manufacturer’s instructions; a defect is due to causes other than defective material and/or workmanship; any alteration made to product; the hyrdosol produced by the unit is offered for sale, or used in any third-party production or products. IONEXX does not warrant this product is suitable for any person's medical condition or that they will protect against bacteria, viruses or other disease organisms. Incidental or consequential damages are also not recoverable for this product. The consumer understands and consents to the following: for IONEXX product "IONX", the mobile app is the location where the "IONX" product instructions are located; the silver rods are a separate purchase and are acquired from third-party vendor with link on IONEXX website; for IONEXX product "XFLO" the secondary pressure hose is now included but may be acquired from third-party vendor with link in the product description, on the "XFLO" webpage; for IONEXX product “XFLO”, maintenance requires backwashing water filter once a year per instructions found on product webpage; for IONEXX product "XOME", the warranty does not extend to USB plug adapter, the USBA micro cable, nor the customer hardware such as routers, computers, mobile client devices with protocols which are incompatible. In the instance of XOME file system reset or re-flash, the customer agrees to download the necessary software found in XOME instructions, section IV troubleshoot. Provided XOME is under warranty, IONEXX may drop ship an SD CARD READER to customer to re-flash software. XOME product support extends only in so far as the customer is able to add XOME to their home network, access the Homebridge interface via url, and successfully add XOME to Apple Home app. IONEXX is not responsible for determining customer smart home device compatibility with XOME, nor for adding or configuring any other customer smart devices to XOME. The service terms stated in this warranty shall be the consumer's sole and exclusive remedy in the event of a defect in the product. IONEXX makes no warranty beyond what is contained in the Warranty. IONEXX does not authorize any person to create for it any other obligation in connection with this Warranty. IONEXX does not provide refunds, and any warranty or return request is deferred to the Warranty. Coverage under this Warranty applies only to the original purchaser, and is valid from the date of purchase. Our return policy does not apply to the following goods: [discounted or sale items]. These items are not eligible for return, refund or exchange. By using this site, the visitor, consumer, viewer, purchaser agree to the Terms listed in this document.
5 Year Warranty
Warranty extends the existing warranty by 4 years, for a total of 5 year manufacturer limited warranty, as covered in section above “Guarantees and Warranties.”
To be eligible for a Free Return, your merchandise must be unused and in the same condition that you received it. Once an item of merchandise is delivered to you, you can return that item within 14 calendar days of delivery (customers within the USA). International customers are not eligible for free returns. You are responsible for paying for all shipping costs for your returned item using only United States Postal Service First Class Mail for product “XOME Homebridge”, and USPS Priority Mail Flat Rate Envelope for products “IONX Colloidal Silver Generator” and “XFLO Water Filter” and/or multiple products - until IONEXX evaluates product and return policy compliance. If domestic customer compliance is found in the affirmative, then IONEXX will credit to your original payment account up to $4 USD for product “XOME” USPS First Class return shipping, and up to $7.75 USD for products “IONX”, “XFLO” or their combinations requiring USPS Priority Flat Rate Envelope. Shipping costs are otherwise non-refundable if customer not found in compliance with free return shipping policy. Our return policy does not apply to the following goods: [discounted or sale items]. These items are neither eligible for return, refund or exchange. To initiate a return, please use the chat form at https://www.ionexx.com . We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at 620 E Pecan Blvd #5733, McAllen, TX, 78501. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. We reserve the right to refuse the return, exchange or refund, or to impose different or additional conditions.
Shipping & Processing
All orders are processed & shipped within 24 hours of time of purchase via USPS, UPS or FEDEX. International orders are fulfilled by USPS. Delivery time domestic, within the USA are between 2-7 business days. International delivery arrives within 6-22 business days. Order delivery time is not guaranteed & may be interrupted at any time due to exigent circumstances beyond the control of IONEXX. All orders which have been assigned tracking numbers by shipping carrier are not eligible for cancellation.
Terms and Termination
Modifications and Interruptions
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. LIMITATIONS OF LIABILITY IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO $1.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Electronic Communication, Transactions and Signatures
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
California Users and Residents
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: IONEXX 620 E Pecan Blvd #5733 McAllen, TX 78501 United States Phone: (512) 240-2869; or use Chat Application found on Website.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website.
Improve, personalize, and expand our website.
Understand and analyze how you use our website.
IONEXX Products "IONX" and "XFLO"
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
*IONEXX assumes no responsibility for the improper use of and self-diagnosis and/or treatment using these products. IONEXX products should not be confused with prescription medicine. IONEXX should not be used as a substitute for medically supervised therapy. If you suspect you suffer from clinical deficiencies, consult a licensed, qualified medical doctor. It is important that you understand why no claims can be made about the products you order from IONEXX and we cannot suggest the use of any product that will effect a cure or affect a symptom/ailment.
None of the products or information available to the public are intended to be a treatment protocol for any disease state, but rather are offered to provide information and choices regarding support for various health concerns. None of the information is intended to be an enticement to purchase and may not be construed as medical advice or instruction. No action should be taken solely on its content; regardless of the perceived scientific merit, instead readers should consult health care professionals on any matter related to their health.
The information obtained from referenced materials are believed to be accurate, as presented by their respective authors, but IONEXX assumes no liability for any personal interpretation. Readers, previous and future customers who fail to consult their Physicians prior to the purchase and subsequent use of any product, assume the risk of any adverse effects.
For any suspected or known illness or health concern, always consult with your physician or health care provider prior to the purchase or use of any IONEXX product. IONEXX have attempted to present information from the literature, books and other references as well as information about our products as accurately as possible, but you should be aware that the Food and Drug Administration has not approved or evaluated all of the information contained in the literature or on this site. Any literature reference or direct link to a specific product is for your information or convenience and may not be construed as an enticement to purchase and further is not intended or implied to be used in the mitigation, diagnoses, treatment, cure, or prevention of any disease.
Information on this site is provided for informational purposes only and is not meant to substitute for the advice provided by your own physician or other medical professional. The results reported may not necessarily occur in all individuals. IONEXX is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Except as specifically stated on this site, neither IONEXX nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
IONEXX Product "XOME"
Version 2.0, January 2004
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
"License" shall mean the terms and conditions for use, reproduction,
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of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A
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8. Limitation of Liability. In no event and under no legal theory,
whether in tort (including negligence), contract, or otherwise,
unless required by applicable law (such as deliberate and grossly
negligent acts) or agreed to in writing, shall any Contributor be
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Work (including but not limited to damages for loss of goodwill,
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the Work or Derivative Works thereof, You may choose to offer,
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END OF TERMS AND CONDITIONS
Affiliate program includes the following terms for affiliates, which by joining IONEXX affiliate program, the Affiliate agrees to the following:
I. Affiliates earn 10% per sale
II. 30 day referral credit
III. $100 minimum payout.
IV. Sales, visits, payouts & more can be tracked from interface, or web UI found at links below: